Frequently Asked Questions
What are your live office hours?
We are in the office Monday- Friday 7am-3pm MST.
Can I call or text with questions?
Yes! Please call or text (415)798-6191 with order questions during our business hours from Monday- Friday 7am-3pm MST. If you have a question outside of these hours, you can leave a message or email us at firstname.lastname@example.org and we will respond the next business day.
When will my order arrive?
Orders placed will ship within 1-2 business days! (in most cases the next day) When they would arrive would depend on what shipping method you choose at checkout!
I have shipping issues and selected Route. Where can I get help or file a claim?
Please use the following links for assistance:
Do you offer expedited shipping?
Yes we do! We have several shipping methods available at checkout! Please choose the method that works best for you.
Where are you located?
Our studio is located in beautiful Southwestern Idaho. All items are made, designed and shipped directly from our hands :)
How do I know which size to order?
Each item has a sizing chart in the product images carousel so you can choose the best fit.
What are your refund & return policies?
You can view our refund & return policies here.
You can view our entire policy here.